VHS2DVD Wizard
Help Center
Please Read: Your Question Is Probably Already Answered!
Most of the questions we receive are already answered in either
the
Tutorial or FAQ's below. Take a minute and look through these documents and see if your
question is answered. It saves time for everyone!
If you cannot find the answer to your question or need to contact us, please click the "Support Desk" link at the bottom of this page.
Click Here To Download The Complete VHS2DVD Wizard Manual
1. "I don't get video or audio in the software, or the software doesn't capture anything."
First, make sure the video capture
device installed properly and connected to the computer BEFORE you open
the Wizard Application.
Go to Start -> Control Panel -> Device Manager and make sure "USB 2861
Device" is listed under the category Sound, Video, and Game Controllers.
If it is not there, make sure you install the driver off the VHS2DVD
Wizard CD (Step #3) before plugging in your device.
2. "When I try to capture video, the software only captures a portion of the tape or the captured audio/video is out of sync."
On the main VHS2DVD Wizard Screen (Capture Video tab), choose "WMV Best Quality" from the Select Profile menu. Then try capturing video again and see if this resolves the issue.
3.
I have Windows 7 (32-bit), but the driver will not install, what do I
do?
A. Insert the blue Wizard CD and close the auto run menu when it
appears. Then, then plug your video capture device.
B. Go to the Start Button and type the words "Device Manager", then
click on it when it shows up in your listing.
C. In the device manager (System Control Panel, Device Manager Link),
find the USB Capture Device with the Yellow Exclamation mark. Right
click on this item and choose Update Driver.
D. Do NOT have Windows find the driver automatically; instead, choose to
browse the computer for the best driver.
E. Browse to the VHS2Wizard CD in it and choose the Driver folder.
F. You may get a warning that the driver is not Windows Logo Tested.
This is normal; choose to continue the installation anyway.
G. Once the update completes, the device will now appear correctly
without a Yellow Exclamation mark.
H. Reboot the computer and the driver will be installed.
4. "My VCR only has one 'audio out' jack. What do I do?"
If your VCR only has one audio-out
jack, you need to get this inexpensive splitter:
http://www.cablestogo.com/product.asp?cat_id=118&sku=40650
5. "I get a warning message when installing the driver for the video capture device."
Please click "Continue Anyway" to
continue installing the driver.
For more information, see:
http://oreilly.com/pub/h/2327
6. "I don't have a VCR to use to transfer my tapes. Where can I get one?"
You can get an Magnavox DV225MG9 VCR/DVD Player on eBay for a good
price:
Click here to find the Magnavox DV225MG9 on
eBay.
7. "I need the tutorial, or I'm not sure how to use the software."
Here is a link to the step-by-step tutorial on how to use the VHS2DVD
Wizard software:
http://www.vhs2dvdwizard.com/tutorial
For all other issues and inquiries, please open a ticket at the VHS2DVD Wizard support desk at:
http://support.clearclicksoftware.com
